CRITICAL INCIDENT MANGEMENT

All work related incidents must be thoroughly investigated and understood so as to identify effective risk mitigation
measures which must be implemented to prevent any re-occurrence. Depending on the severity of injuries etc. and
level of organizational exposure, such investigations will often be undertaken at enterprise level (in house). This
must be done to a very high and exacting standard, particularly where very serious injury or worse has resulted
or where the circumstances necessitate overt interest by a regulator and where consideration of prosecution action is likely.

The capacity of any organisation to undertake competent and independent investigations of its own work activities is a normal part of any overarching organizational reputational risk management strategy. To respond to these needs JKA is able to deliver two specialist and related programs (initial and advanced levels).

Incident Management Program (Day 1 — initial level)
Will equip participants with the knowledge and investigative skills to undertake competent investigations in house using templated documentation.

Critical Incident Program (Day 2 – advanced level)
This is a comprehensive specialist program building on the skills derived from the Incident Management Program. It extends the training and development to include regulatory interactions, legal considerations, evidence gathering and documentation to ensure that legal & professional privilege is maintained throughout the process.

Duration:  2 days

Note:  Where an in house focus is all that is required for investigations the Incident Management Program can be delivered as a stand alone program.

Aims:  To provide participants with the information, knowledge and skills to enable them to participate
within a team based approach to the investigation and documentation of work related incidents.

Target Audience:  Managers, Supervisors, Health & Safety Representatives or anyone required or encouraged to investigate workplace incidents on behalf of the employer.

Mode of Delivery:  Formal Presentations, Case Studies, Role Plays, Problem Solving, Interviews, Small Group Discussions & Analysis and Handouts.

Content:

Day 1

  • Incident Causation Models
  • Scoping the Investigation
  • Establishing the Investigation Team
  • Interviewing Techniques
  • Gathering & Documenting the Information
  • Analysis & Preventative Actions

Day 2

  • Statutory Notifications
  • Managing Regulatory Interactions
  • Planning the Investigation
  • Legal & Professional Privilege (LLP)
  • Rules of Evidence
  • Taking Witness Statements
  • Compiling the Investigation Report
  • Court Etiquette & Giving Evidence

Delivered by: Specialist Occupational Health & Safety Lawyer/Barrister & experienced Senior Investigator both previously employed by WorkSafe Victoria.

Prerequisites:
Incident Management Program: -  none required

Critical Incident Program: -  must be preceded by the Incident Management Program

Download PDF course outline: Critical Incident Training